.support-layout{display:grid;grid-template-columns:320px minmax(0,1fr);gap:18px}.support-intro{background:linear-gradient(145deg,#173d35,#245a4d);color:#fff;border-radius:14px;padding:28px;min-height:330px}.support-intro>span{font-size:9px;letter-spacing:1.3px;color:#7fe2c2;font-weight:800}.support-intro h2{font:800 25px Manrope;margin:16px 0 10px}.support-intro>p{color:#c4d8d1;font-size:11px;line-height:1.65}.support-intro>div{border-top:1px solid #ffffff26;margin-top:28px;padding-top:20px}.support-intro b,.support-intro small{display:block}.support-intro small{color:#aac5bc;font-size:9px;margin-top:6px;line-height:1.5}.support-toolbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.support-toolbar h3{font:800 16px Manrope;margin:0}.support-toolbar select{border:1px solid var(--line);border-radius:8px;background:#fff;padding:9px 12px;color:var(--ink);font-size:10px}.support-ticket-list{display:flex;flex-direction:column;gap:9px}.support-ticket{display:grid;grid-template-columns:auto 1fr auto;gap:13px;align-items:center;width:100%;padding:17px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--ink);text-align:left;cursor:pointer}.support-ticket:hover{border-color:#ffc4ae;box-shadow:0 8px 24px #17352f0c}.support-ticket b,.support-ticket small{display:block}.support-ticket b{font-size:11px}.support-ticket small{margin-top:5px;color:var(--muted);font-size:8px}.support-ticket em{font-style:normal;font-size:20px;color:#9aa6a1}.support-status,.support-priority{display:inline-flex;padding:5px 8px;border-radius:12px;font-size:8px;font-weight:800;white-space:nowrap}.support-status.open{background:#fff0ea;color:#d95b31}.support-status.in_progress{background:#eaf2fa;color:#367cb7}.support-status.waiting_user{background:#fff5df;color:#ae7413}.support-status.resolved{background:#e8f7f0;color:#14845d}.support-status.closed{background:#edf0ef;color:#65736e}.support-priority.low{background:#edf0ef;color:#65736e}.support-priority.normal{background:#eaf2fa;color:#367cb7}.support-priority.high{background:#fff5df;color:#ae7413}.support-priority.urgent{background:#feeae6;color:#c43e32}.support-empty{padding:50px 20px;text-align:center;border:1px dashed var(--line);border-radius:12px;color:var(--muted)}.support-empty b{color:var(--ink)}.support-empty p{font-size:9px}.support-empty.error{background:#fff6f3;color:#b44d32}.modal-form textarea,.support-reply textarea{display:block;width:100%;min-height:130px;margin-top:7px;border:1px solid var(--line);border-radius:8px;padding:11px;resize:vertical;color:var(--ink);font:10px 'DM Sans',sans-serif}.support-ticket-modal{width:min(760px,calc(100vw - 32px))}.support-ticket-head{padding-right:28px}.support-ticket-head h2{margin-top:12px}.support-thread{display:flex;flex-direction:column;gap:10px;margin:22px 0;max-height:390px;overflow:auto}.support-thread article{align-self:flex-start;width:min(85%,570px);background:#f1f5f3;border-radius:12px 12px 12px 3px;padding:13px 15px}.support-thread article.admin{align-self:flex-end;background:#fff0ea;border-radius:12px 12px 3px 12px}.support-thread article>div{display:flex;justify-content:space-between;gap:20px}.support-thread b{font-size:9px}.support-thread time{color:var(--muted);font-size:8px}.support-thread p{margin:8px 0 0!important;color:var(--ink)!important;font-size:10px!important;line-height:1.55;white-space:pre-wrap}.support-reply{display:grid;grid-template-columns:1fr 170px;gap:12px;align-items:end;border-top:1px solid var(--line);padding-top:17px}.support-reply textarea{min-height:88px}.support-reply select{display:block;width:100%;margin-top:7px;border:1px solid var(--line);border-radius:8px;padding:10px;background:#fff}.support-reply button{grid-column:2}.support-admin-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:14px}.support-admin-summary article{background:#fff;border:1px solid var(--line);border-radius:11px;padding:17px}.support-admin-summary span,.support-admin-summary strong{display:block}.support-admin-summary span{font-size:8px;color:var(--muted);text-transform:uppercase}.support-admin-summary strong{font:800 24px Manrope;margin-top:8px}.admin-table td .support-status,.admin-table td .support-priority{display:inline-flex}@media(max-width:850px){.support-layout{grid-template-columns:1fr}.support-intro{min-height:auto}.support-reply{grid-template-columns:1fr}.support-reply button{grid-column:1}.support-admin-summary{grid-template-columns:1fr}}
body:not(.admin-view) #adminSupportNav{display:none!important}body.admin-view #adminSupportNav{display:flex!important}
.ticket-priority-access{display:flex;align-items:center;gap:11px;margin:14px 0;padding:12px 13px;border-radius:9px;border:1px solid var(--line)}.ticket-priority-check{flex:none;width:20px;height:20px;border-radius:5px;display:grid;place-items:center;font-size:12px;font-weight:800}.ticket-priority-access b,.ticket-priority-access small{display:block}.ticket-priority-access b{font-size:10px}.ticket-priority-access small{margin-top:3px;font-size:8px;line-height:1.4}.ticket-priority-access.premium{border-color:#b9e7d7;background:#eefaf5}.ticket-priority-access.premium .ticket-priority-check{background:#24bd89;color:#fff}.ticket-priority-access.premium small{color:#4f7568}.ticket-priority-access.standard{background:#f3f5f4;color:#9aa6a2}.ticket-priority-access.standard .ticket-priority-check{border:1px solid #cdd5d2;background:#e6eae8}.ticket-priority-access.standard small{color:#9aa6a2}
.support-ticket-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.support-ticket-head>div{min-width:0}.close-own-ticket{flex:none;margin-right:6px;color:#8a4a3b;border-color:#eccdc3;background:#fff8f5}@media(max-width:600px){.support-ticket-head{display:block}.close-own-ticket{margin:12px 0 0}}
.app-confirm-backdrop{position:fixed;inset:0;z-index:140;display:grid;place-items:center;padding:20px;background:#102a244d;backdrop-filter:blur(2px)}.app-confirm-backdrop.hidden{display:none}.app-confirm{width:min(430px,100%);display:grid;grid-template-columns:42px 1fr;gap:14px;background:#fff;border:1px solid #eadfd9;border-radius:16px;padding:22px;box-shadow:0 24px 70px #102a2440;animation:confirmIn .18s ease-out}.app-confirm-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:12px;background:#fff0ea;color:#e65b31;font:800 18px Manrope}.app-confirm-copy h3{margin:1px 0 6px;font:800 17px Manrope;color:var(--ink)}.app-confirm-copy p{margin:0;color:var(--muted);font-size:10px;line-height:1.55}.app-confirm-actions{grid-column:1/-1;display:flex;justify-content:flex-end;gap:9px;margin-top:7px}.app-confirm-actions button{min-width:108px;padding:10px 15px;border-radius:8px;font-size:10px;font-weight:700;cursor:pointer}.app-confirm-danger{border:1px solid var(--orange);background:var(--orange);color:#fff;box-shadow:0 7px 18px #ff6b3526}.app-confirm-danger:hover{filter:brightness(.96)}@keyframes confirmIn{from{opacity:0;transform:translateY(8px) scale(.98)}}@media(max-width:480px){.app-confirm{grid-template-columns:36px 1fr;padding:18px}.app-confirm-icon{width:36px;height:36px}.app-confirm-actions{display:grid;grid-template-columns:1fr 1fr}.app-confirm-actions button{min-width:0}}
.support-page-head{margin-bottom:18px}.support-intro{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(420px,1fr);gap:34px;align-items:center;min-height:0;background:linear-gradient(120deg,#173d35,#245a4d);color:#fff;border-radius:15px;padding:25px 28px;margin-bottom:20px}.support-intro>div{border:0;margin:0;padding:0}.support-intro>div:first-child>span,.support-toolbar small,.support-faq-head>small{font-size:8px;letter-spacing:1.3px;color:#61d4ae;font-weight:800}.support-intro h2{font:800 22px Manrope;margin:8px 0 7px}.support-intro p{max-width:610px;color:#c4d8d1;font-size:10px;line-height:1.6;margin:0}.support-intro-points{display:grid;grid-template-columns:1fr 1fr;gap:12px}.support-intro-points>span{display:grid;grid-template-columns:30px 1fr;column-gap:10px;align-items:center;padding:12px;border:1px solid #ffffff1f;border-radius:10px;background:#ffffff0a}.support-intro-points i{grid-row:1/3;width:30px;height:30px;display:grid;place-items:center;border-radius:50%;background:#ffffff14;color:#ff9c77;font-style:normal;font-size:9px;font-weight:800}.support-intro-points b,.support-intro-points small{display:block}.support-intro-points b{font-size:9px}.support-intro-points small{color:#aac5bc;font-size:8px;line-height:1.35;margin-top:3px}.support-layout{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(300px,.75fr);gap:18px;align-items:start}.support-requests,.support-faq{background:#fff;border:1px solid var(--line);border-radius:13px;padding:20px}.support-toolbar{align-items:flex-end;margin-bottom:14px}.support-toolbar small{display:block;margin-bottom:5px;color:var(--orange)}.support-toolbar h3{font-size:17px}.support-faq-head{padding-bottom:15px;border-bottom:1px solid var(--line)}.support-faq-head>small{color:var(--orange)}.support-faq-head h3{font:800 17px Manrope;margin:5px 0}.support-faq-head p{margin:0;color:var(--muted);font-size:9px}.support-faq-list details{border-bottom:1px solid #edf0ee}.support-faq-list summary{display:grid;grid-template-columns:1fr 20px;align-items:center;gap:10px;padding:15px 0;list-style:none;cursor:pointer;color:var(--ink);font-size:10px;font-weight:700}.support-faq-list summary::-webkit-details-marker{display:none}.support-faq-list summary i{width:20px;height:20px;display:grid;place-items:center;border-radius:50%;background:#eef4f1;color:#315a50;font-style:normal;font-size:13px;transition:.2s}.support-faq-list details[open] summary i{transform:rotate(45deg);background:#fff0ea;color:var(--orange)}.support-faq-list details p{margin:-4px 25px 15px 0;color:var(--muted);font-size:9px;line-height:1.55}.support-faq-cta{width:100%;margin-top:16px;padding:10px;border:1px solid #f0c8bb;border-radius:8px;background:#fff8f5;color:var(--orange);font-size:9px;font-weight:800;cursor:pointer}.support-faq-cta:hover{background:#fff0ea}@media(max-width:1050px){.support-intro{grid-template-columns:1fr}.support-layout{grid-template-columns:1fr}.support-faq{order:2}}@media(max-width:600px){.support-intro{padding:20px}.support-intro-points{grid-template-columns:1fr}.support-toolbar{align-items:flex-start;gap:12px}.support-toolbar select{max-width:135px}.support-requests,.support-faq{padding:16px}}
/* Confirmation renforcée pour les opérations administrateur sensibles. */
.app-confirm-phrase{grid-column:1/-1;display:grid;gap:7px;margin-top:4px;font-weight:700;color:var(--ink)}.app-confirm-phrase span{font-size:10px;color:var(--muted)}.app-confirm-phrase input{width:100%;min-height:42px;border:1px solid var(--line);border-radius:9px;padding:0 12px;text-transform:uppercase}.app-confirm-phrase.hidden{display:none}.app-confirm-danger:disabled{cursor:not-allowed;opacity:.45;box-shadow:none}